[Resolved]  Ortel Communications — Crappy service never choose Ortel

Address:	Khordha, Odisha, 751020
Website:	www.ortelcom.com

Ortel has only attractive plans on paper. But they neither have infrastructure nor customer service. I had horrible experience taking ortel. My parents told me, but i thought 5mbps is a good speed and let me take it.

I have been raising complains every day from the day i have taken connection. A new complain number is registered and the only answer i get from them is technical team will resolve it.

Astonishingly, the internet goes away from 5pm to next day 11am. Why should i pay 699 if i have to call them every day? Within 2 weeks, i have raised close to 10 complain numbers. I am sure the numbers will go on increasing.

Highly unprofessional customer care executives. They talk on top of our voice, mute the phone and don't listen to our problems. I heard some ladies giggling with their colleagues by keeping aside their headsets while i was explaining my problem. They have the audacity to tell - our duty is to lodge a complain. Any other issue, you come and talk in office. They don't have a senior official to whom we can contact over phone. They dont have any point of escalation.

How does it solve my purpose when i am daily raising complain. Sometimes their server is down. Sometimes, my modem is offline and at other times, i get less than 1 mbps even after taking 5 mbps connection.

When i raised complains daily, at the 5th time, they have selectively allowed 5mbps for a particular website, i. E. Speedtest.net. So, when i browse that website to check my speed, i get 5mbps, but browsing all other websites and applications (Like email, skype) does not even connect properly. Even ping to google.com takes 332ms with 3 request timed out for every 4 pings. And then they say, check in speedtest.net you will see 5 mbps. They think we are it illiterate persons, and do not have the idea of proxy and qos and do not understand how they do this.

I am thoroughly dissatisfied, frustrated and tired taking ortel as a service. I will never recommend to take ortel to anyone.

We all are educated people, and don't mind paying 700 inr monthly. But we expect a consistent service and professional behaviour from customer care executives.

* this is not a fake complain, if some one wants to reach out to me at [protected]@gmail.com
I can give you all details of complain ids, customer executive names, my customer number. If you want peace of mind and don't want to loose your hard earned money and dont want to be humiliated by their people, then do not take this connection.*