[Resolved] Ortel Communications Ltd — Excess bill paid twice

Rajiv Maity

from Jaypur, Odisha

Address:	Khordha, Odisha, 751019
Website:	www.ortelcom.com

Hi, I was using Ortel's 1mbps unlimited plan, cost of which is around INR 1445.00, but aparantly ortel reduced the price for the same plan before October-2015, and we were not informed about it, but when I came to know about it, I paid 200 to reduce my plan from 1445 odd to 940 odd INR plan. But still I recieved 1445 bill for October and November. Despite of me calling ortel's customer care number several times a day, no one cared to send me a fresh copy of bill with the deducted amount - the amount they charged extra on oct-2015. Anyways, I am not using thier services From Dec-2015, as I noticed no one is coming to hand me over the proper bill and I had to get BSNL broadband installed. Don't know whether Ortel cares for their customers or not, but for small matters they expect us to visit their office which is around 15-20 Kms away from our residence. Ridiculous!!

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Aug 31, 2016

Complaint marked as Resolved

I didn't pay them at all for couple of months and then one of thr sales representatives visited my residence and I asked him to disconnect the broadband (broadband is just for name's sake, else its worst than 2g service), so, they settled for some 300 odd amount and then took aout the modem and thr cable etc.