[Resolved]  Oyo Rooms — improper information for booking by oyo rooms

Address:New Delhi, Delhi
Website:oyorooms.com

My booking id lnfh9548 for hotel - oyo 17252 hotel everest dated 01/10/2018.
My holidays was at jaipur, udaipur, jodhpur and ahmedabad, accordingly i had booked 2 rooms from goibibo and 2 rooms from oyo, stay with goibibo was very pleasant and memorable, but stay with oyo at udaipur and ahmedabad was very hateful, inspite of complaint for both cases oyo team did not shown any curtsy to extend a simple apology.
I had planned a great holiday with my family of five and searched for oyo at ahmedabad, i wanted my maximum time in a city for for a pleasure of riverfront. But search listed me a hotel property 23 km away from city. How can we expect a holiday time, pleasant stay and enjoy city, traveling all the way 23 km from a city towards industrial area? I had to spend rs. 1600 for travelling to this hotel, and my precious time too.
I spoke to oyo customer support, no one was ready to listen and understand my family position, who had come for enjoyment.
It looks like, a merely cheating by oyo. Great loss by money and time.
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Nov 8, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2018
OYO Rooms Customer Care's response
Dear Guest,

Our sincere apologies for the inconvenience caused to you. This is not the kind of experience we want for our guests. Request you to kindly allow us time to resolve this. Our team member will assist you at the earliest.

Regards
Team OYO
Verified Support
Oct 07, 2018
OYO Rooms Customer Care's response
Dear Guest,

Our team was trying to get in touch with you but wasn't able to get through and for the same we have sent you a needful e-mail communication. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards,
Team OYO
Complaint comments 

Comments

I booked rooms in jodhpur from 21st to 23 december on advise of mr krishna transferred th amount of rs 47000 through neft to account of Oyo on 10th august now Oyo people say we have cancelled the booking because hotelier is getting better rates on that date we are being cheated and no body from Oyo is giving proper reply
Vivek [protected]
OYO Rooms Customer Care's response, Oct 5, 2018
Verified Support
Sorry for the issue faced. Please help us with the booking ID so that we could get this checked for you.

Regards
Team OYO

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