[Resolved] Oyo Rooms — improper information for booking by oyo rooms | |||||
My booking id lnfh9548 for hotel - oyo 17252 hotel everest dated 01/10/2018. My holidays was at jaipur, udaipur, jodhpur and ahmedabad, accordingly i had booked 2 rooms from goibibo and 2 rooms from oyo, stay with goibibo was very pleasant and memorable, but stay with oyo at udaipur and ahmedabad was very hateful, inspite of complaint for both cases oyo team did not shown any curtsy to extend a simple apology. I had planned a great holiday with my family of five and searched for oyo at ahmedabad, i wanted my maximum time in a city for for a pleasure of riverfront. But search listed me a hotel property 23 km away from city. How can we expect a holiday time, pleasant stay and enjoy city, traveling all the way 23 km from a city towards industrial area? I had to spend rs. 1600 for travelling to this hotel, and my precious time too. I spoke to oyo customer support, no one was ready to listen and understand my family position, who had come for enjoyment. It looks like, a merely cheating by oyo. Great loss by money and time. Was this information helpful? | |||||
Nov 8, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 04, 2018 OYO Rooms Customer Care's response Dear Guest, Our sincere apologies for the inconvenience caused to you. This is not the kind of experience we want for our guests. Request you to kindly allow us time to resolve this. Our team member will assist you at the earliest. Regards Team OYO Verified Support Oct 07, 2018 OYO Rooms Customer Care's response Dear Guest, Our team was trying to get in touch with you but wasn't able to get through and for the same we have sent you a needful e-mail communication. Do let us know if you need any further assistance and we'll be more than happy to help you. Regards, Team OYO | |||||
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