[Resolved]  Oyo Rooms — refund not received from oyo for booking id hiev5471

Address:

Thrissur, Kerala, 680503

Dear sir,
Unfortunately, i didnt get my refund till now.
No phone calls no mail communications etc...
Can you update the status please?

Note: in simple words, i didnt get the refund of the void payment dt 14.11 2018 amt rs 1, 509 against the booking id hiev5471

Biby boban
Tsm - bulk division

On[protected]:53 pm, im00565746 ina makan wrote:
hi guest,

thank you for writing to us.

we would like to inform you that we have forwarded your concern to the relevant team. They will do the needful.

for further queries, we request you to write us at [protected]@oyorooms.com or you can call us at [protected].

regards,
ina
team oyo | reservations
oyo (http://oyorooms.com)

On[protected]:49 pm, biby boban wrote:

dear oyo team,

please go through my complaint mail below. Today i made three calls to your customer care centre. Each time the customer executive heard my concern with patience and handed over to hierups they also patiently heard my issue then they put the phone hold for more than 10 minutes and there is no contact further.

the below mail too sent on 14th november and till now no reply received from the receipient.

i put the complaint 3 times using oyo app. But now it showing as closed. I didnt get the amount or any calls related with the issue then how could a person can close my compalint.

hope you will do the needful at the earliest

ps: really i feel amazing, how the crm team can do like this to a customer. I really appreciate the fact that, the rooms and staff behaviour of your oyo rooms are best in class. Compare with yatra & make my trip. But the back office support is pathetically low in standard. I have all evidence of phonecalls, screenshots everything related my complaint which i can produce if you need

biby boban
tsm - bulk division




— forwarded message —
subject: fwd: complaint on oyo payment dt 14.11.2018
date: wed, 14 nov 2018 20:26:37 +0530
from: le frank hotel
to: prasanth bs cm
cc: [protected]@eliteindia.com, [protected]@gmail.com


dear oyo team,
kindly look into this matter and resolve the issue asap.


with regards,

franklin miranda
managing director
le frank hotel (Oyo 10369)
[protected]


— forwarded message —
from: biby boban
date: wed, nov 14, 2018 at 8:23 pm
subject: complaint on oyo payment dt 14.11.2018
to:


dear friend,

i made a booking at le frank hotel through my oyo app on today evening for rs 1, 775 and i got a message saying if i made a early payment, i'll get a discounted amount of rs 1509. As per the app, the booking id was wiro3759. But i got the message that i made the payment for the booking id hiev5471.

after discussing with the hotel reception, i contacted the captain prasanth and he asked to approach their customer service executive no: [protected].

i made a call to that number and reported my concern, the customer care executive handed over the phone to his superior. Again i reported the same issue but the customer service executive told to pay another 1, 775 and wait 2 working days to get back my earlier amount. I expressed my unwillingness to pay two time for my one stay and he asked me to hold a minute to forward my call to higher ups. I waited around 5 - 6 minutes but no response received from the other end.

i got a message after 2 minutes saying my problem resolved by the oyo team but actually not. So i again called prasanth and the hotel receptionist came to me and told me to pay the amount again. I not getting the point till now

please look into the supporting screen shot of my payment message and do the needful



biby boban
tsm - bulk division




11077034:209058