Panasonic — forcing me for online payment

Address:

58/11 Barik Para Road, Behala, Kolkata-700034, 700034

Yesterday i sent you a mail regarding "complaining about servicing centre". After that a lady call me behalf of panasonic near about 3.30pm, and assure me that my problem will be fix within 3days. Then near about 5.00pm a panasonic technician visits to our house and he also assure me the same. But near about 8.45pm i received a call from [protected], he introduced me as a higher authority of panasonic. He informed me that if i want to fix my problem within 24 hour then i have to pay rs.10 online via upi or google pay or paytm etc. He repeatedly forced me for that. I found some thing fishy and feeling very unsafe. So that i couldn't give him any information related my bank account. I didn't understand anything what happened. If any payment was required then when the lady called why didn't she tell me anything about the payment? Although that phone isn't made by you then how did a fraud get my personal number? Because i only mention my personal number in that complain letter which i e-mail you yesterday. Then how does your customer's personal information go to a fraud? Is your mailing system not secured? He have been calling me continuously since today morning. I am very much confused, if you please clarify this, that will be a relief for me and if any payment is required then please send me a authentic mail mentioning the payment details. And if this is actually a fraud case then i am going to post about this on twitter and your facebook page.