Panasonic — Genuine customer of digital camera has been cheated by panasonic (ind)

Address:	Kamrup Metropolitan, Assam, 781019
Website:	www.panasonic.com/in

I am in utter surprised by the refusal to repair my newly purchased digital camera by panasonic (Ind) in warranty, panasonic (Ind) registered the complaint under reference no: c[protected], but refused service under waranty., even though original purchase invoice had been produced, panasonic does not have a service center in my city guwahati within 1000km radius. Totoal hopeless service.

On[protected], i purchased a digital camera of model dmc-s1gc-k, lumix s/l - wh1da00130xx from ebay.In (Online purchase). Now, thirty days back, it develops a functional error of zoom, i called your customer care on 27/05/2016 @[protected]. The customer care representative told me that they have only one asc for camera in guwahati, it is a. R infotech, ph - [protected]. When i call the asc, it informed me that they do not have necessary engineer to repair it, and told me to visit to another panasonic asc in my city guwahati, named as new digital world, then i went to this asc, i physically visited this asc, the attendee there informed me that they even do not repair camera, they just collected the product and use to send the same to kolkota city asc, it takes minimum 20 days. Hearing this, i returned without giving the camera, then called your panasonic executive mr. Mukut barman @[protected]. Mr. Mukut requested me to talk with the asc proprietor mukharjee and to visit the asc again. Then on 30th may'16, i visited twice to the asc, new digital world with the deffective unit, original invoice (Bearing model, s/l no.), three books, two cds, orginal cartoon box (Bearing model, s/l no.). Then, the asc proprietor mukherjee told to me that, they use to send the product to kolkota only, but to cover warranty, there is another waranty document required, which has not been provided to me from principal co. Nor the ebay.In. I requested him to cover waranty as the original invoice shows the model, s/l no. Plus the same has been reflected in the original cartoon box even. But, he refused to provide me warranty even though i had original product invoice. Then, i claim to the asc to give me a refusal letter that it will not give warranty of this product, but he refused me to provide this in written. Then, again i called to your panasonic executive mukut barman, as per his instruction, the asc took my invoice, take the photo of cartoon & camera and informed me that they will send request for a warranty approval. The same has been confirmed by mukut barman, further barman told me to wait another couple of days. But, the asc did not receive my camera. Then, i continuously followed up with mukut barman till seven days, also followed up with asc. Mr. Mukut barman avoided my ph calls and replied me with sms like "i am in cinema"/ "i am on leave", etc. Finally, on 6th june'2016, the asc new digital world called me and refused me the warranty of the product.

So, what i understood, panasonic (Ind) is selling digital camera in northeast's gateway in guwahati city without a service center, they are managing a pick point only to send it to kolkota which is 1000km far from guwahat and requires a repairing of minimum 20 days.
2ndly, they use to cheat customer who have original invoice of the product.
3rdly, pansonic desnot have any quality manpower to handle the business product like digital camera in guwahati city.

So, this is complete harassment of customer and a attitude of cheating propensity towards genuine purchase of the product through different business channels, further your service toll free/service center, etc. Use to misguide its customers.

I hope panasonic will consider this case under warranty and confirm me in reply to stop further harassment towards me and quick service without further delay.