Panasonic — Improper Aftersales Service for the trust that we put in a Panasonic

Address:

Mumbai City, Maharashtra

Dear Sir, This is to put to your notice, that is that a crime to trust a brand like Panasonic in India. I was really happy the way the product was priced as per its features. But, sorry to say only because of your after sales and poor quality product we have to choose the brands like Sony or Samsung. At least we have the satisfaction that though we have spend a little extra for a brand we will be pampered with a better after sales service then yours. We have purchase the TV on February 2013. However, initially things were really good. The moment the TV was out of warranty the problem started and later what we experienced was a complete nightmare. To our surprised we were told that he have to spend INR 4500/- for repairing the TV, we were ok with it, we did pay it. But again within a month the same problem persisted and they asked us to pay INR 5000/-. However, this time as per their receipt they had to repair it for free. To our surprise, again the same problem is now persisting after getting it repaired in the month of May 2015 and now we are left with only one option to throw away the dam TV. We seriously do not understand that are the mechanics of Panasonic so pathetic that they cannot figure out the problem at the first glance or the product of Panasonic is so pathetic...? I am writing this letter as a final hope in this brand, expecting some revert from the parent company with a proper support.Below are the details of my TV and me. Name - Vaibhav Naik Mobile - +91 [protected] Email Id - vaibhav.[protected]@yahoo.in TV Details - Model No - TH - L32E5D Serial No - %2JAI04160 Job No - R[protected]. Service Centre Details - Hi - Velocity Panasonic Authorised Service Centre 1, Shireen Mansion, Outside Gamadia Colony, Tardeo Main Road, Mumbai - 400 034. Email - mumbai.hivelocity.[protected]@gmail.com