Panasonic — panasonic led

I have procured panasonic led th42a410d from vijay sales, noida on 18.10.2014 under 1+2 year additional warranty. I have made complaint on toll free no. For the "sound gone problem" pertaining to above led and the complaint is registered under reference no. R[protected] on 03.07.2017. The complaint has forwarded to fairdeal services, c-212 sec-10 noida-201301 uttar pradesh. After rigorous followup with fairdeal, engineer came and seen led and created job sheet and also informed that the mother board is damaged and needs to be replaced. Subsequent to inspection it has also observed that a line also appears on the led, which is also informed to the engineer during inspection. He tells that the same will be rectified on motherboard replacement (Which will be replaced within 2 days). After this i have received call from mr. Dharamveer singh ([protected]) on 07.07.2017 that my led is out of warranty and the service is under payment. I also informed him that my led is under warranty which is valid till 18.10.2017. I also insisted him to kindly email me at my email id i. E. [protected]@gmail.com that "my led is not in warranty" but the same has not yet been done. Now i have received 2-3 call to cancel the request and generate new request for repairing of led, i dont know why new request should be generated? If my existing problem is not rectified.

With such a esteemed professional company it is regretful such kind of problem occurs.. My complaint was filed on 03.07.2017 and now its 12.07.2017 and i am still waiting for the replacement