Panasonic — replacement of faulty tv with new one

Address:	Khammam, Andhra Pradesh, 507002
Website:	www.panasoinc.com/in

Dear sir,
I am an old client of you vide my earlier ticket no: 1314646 dated 12-jan-2014 regarding service problem of eureka forbes vaccum cleaner and thank you very much for the service rendered. Now, recently, on 10-march-2018, i have purchased a smart tv, make panasonic, and model no: 49cx700d. On installing and switching on the tv, we found a vertical line on the centre of the screen. On asking about it, the sales person said that it must be for separating the double pictures or other wise due to non updation of the app on tv or it may go-off after 3-4 days o[censored]se. Even after 4 days o[censored]se, the vertical line has not gone and the same sales person could not get the problem resolved and then we have raised a complaint through him. The sales person had said that, if the problem does n't get resolved, by the panasonic technician, it would be replaced with another piece of same model. After 3-4 days one technician came and opened the back side panel, checked and took some photographs of the panel and sent to the service team. Now they are saying that they will pay back the same amount or asked us to select another model and pay the difference of amount. They are saying that our purchased model is not available and hence, to select another model. Our purchased model is a smart tv and has got 3d, 4k, wifi and net facility available. There is another model 49ex600d, which does n't have the 3d feature and rest all the other features available. Even i was ready to take that model. But they are asking me to pay the additional amount as it is costing more than our model. Request suggest and help me resolve the issue.

Regards,
Dgk. Murthy
8-1-71
Prasanthinagar colony khanapuram haveli
Khammam telanagana
507002
Cell:[protected]&[protected]