Panasonic — split air conditioner - gas leaked within a year

Address:

Bangalore, Karnataka, 560045

We had purchased a Panasonic Split Air conditioner last year on 8th April 2017 from Girias 100 Ft. Road Indira Nagar Bangalore.

Model CU-US18SKY-1 / [protected]

We had used the air conditioner last year after it was installed and it was used hardly for some 20 - 25 days during April - May 2017.

This month when we started using the AIRCON for the first time, we realized that something was wrong as the cooling was not happening. We stopped using the system, unfortunately since we were out of town we could not register a complaint.

I registered a complaint on 17th April 2018 # R[protected] and the technician visited my place on 18th at 8.00 PM.

On checking the system, he informed me that there was no GAS in the equipment, and that it has leaked off. According to him, he has to first check where the gas is leaking from and then repair it and refill the gas. All this will cost Rs. 3500/-
I am utterly disappointing by this, I had purchased a brand with a belief and trust that it will work without any issue at least for a few years. Here in this case, I have hardly used the equipment for 20 - 25 days and it has failed. In fact the equipment has failed during the warranty period, only that I registered a complaint 10 days later. I am also surprised that how the gas has leaked off without anyone touching the system, this means at the time of installation itself, the equipment was not correctly installed by the technician.
Like I mentioned, the equipment has failed not because of my heavy usage but due to faulty installation by the engineer when the equipment was installed last year. This unit has cost me over 41, 000 INR, I expect it to work with out any complaints for a few years (at least), I am sure you would also expect the same from a brand like Panasonic.
I have been a Panasonic customer since many years and because of the trust in this brand I had purchased the aircon without any hesitation

I expect that Panasonic treats this as a malfunction of their unit within the warranty period and provide me a service without charging me anything

The technician is expected to visit my place on 21st April to rectify this, appreciate if you can do the needful and instruct the service center not to charge
Regards
Rajesh Nataraj


Rajesh Nataraj