Panasonic — Split inverter ac (1.5 ton) cooling not effective.

Address:

Jaipur, Rajasthan, 302026

To,

The director
Panasonic india pvt. Ltd.
First floor, abw tower, iffco chowk,
Sector 25, gurgaon - 122001, haryana, india
Phone: +[protected]
Fax: +[protected]

To,
Panasonic sales and service india pvt ltd
6th floor, "spic house"annexe,
No 88, annasalai
Chennai-600032

Dear sir,

This is to inform you that i have purchased panasonic split inverter ac, model no.: cu-tc18rky, batch: [protected]-[protected] si. No [protected] dated 22/10/2015 (Sales invoice no.6439, from shree krishna refrigeration, gandhi path, vaishali nagar, jaipur by exchanging of my old window ac at rs. 42000/-
As it was installed in winter session so we are failed to check the actual effectiveness (Cooling) of the ac. However during the initial of summer it was not effective and in peak of summer (Above 40 degree), it was completely fail to provide cooling at 16 degree temperature where as my voltas ac is giving chilling cooling at 24 degree temperature
It was not at all effective, i had complaint to panasonic customer care no [protected] on 16/04/2016, 2:58pm and they provided service request no. R[protected] and given assurance to resolve my complaint within 48hrs by panasonic service engineer.
I had received the call next day from panasonic service engineer and i explained him about my problem also requesting him to resolve my concern on utmost priority. He shown his unwillingness to visit my home and to resolve my concern as i had purchase this ac from shree krishna refrigeration. He guided me to lounge your complaint with them only and they will take action.
I have received a message on 17/04/2016, 1:28pm from panasonic customer care that “my service request has been cancelled due to customer not available/ reachable” i got surprised and failed to understand that how a company like panasonic can resolved a complaint without attending his precious customer.
Again i called your cc at the same time and lounge my complaint and share the complete incident.Cc executive has given the new service request no. R[protected] and assured me for my complaint resolution.
I had received a call from the same person and he talked me rudely and told he will not resolve my problem whatever you want to do please do. There after i have received the request cancelled message at 3:54pm on the same day.
I shocked by the behavior of panasonic executive and again call your cc, they given a new service request no. R[protected]. On 18/04/2016, 8:52pm i have received a service request cancellation message due to customer not available/ reachable.

I am fail to understand how such a branded product like panasonic is giving so much of problems and irresponsible towards the customer problem. The reason we are buying branded products is because of its reputation in the market and image.

I need somebody to look into this very seriously and resolve my concern on utmost priority. Or i need to take it up elsewhere which i am ready to do since i have come to a point of frustration with your product.

Looking for your positive and responsible revert,

Thanks and regards

Satish sharma
Jaipur
Phone: [protected]