Pantaloons Fashion & Retail — no refund, no exchange, no reply, pathetic customer service, never picks the call

Address:

rajouri garden new delhi

I ordered a bulk (4000/-) of clothes from pantaloons online i usually shop from their regular store in rajouri garden new delhi
No refund, no exchange, no reply, pathetic customer service, never picks the call
1. The size chart on the online store is useless

The size of the items and the color our extremely different. The l size i ordered is tremendously huge on the contrary of the size chart which was provided to us.
2. Items were delivered differently

Each te shirt was delivered to our door on different intervals of time. We had to pay 200/- or 300/- two to three times a day. It was extremely annoying to look for cash and pay the man during this pandemic situation.

3. We ordered on 22june 2020 and till today (8 july 2020) we have not received 8 te shirts from them.
4. The return policy is so unreasonable
There is only return policy and no exchange policy offered on the top of it they charge 200/- on every return and each tee we ordered is worth 200/- so we don’t see the point of returning in it.
I feel that it is the duty of the company to provide the satisfaction to the customers instead you our exploiting us.
The size chart was wrong and it should be your duty to pay the shipping chargers as you were not able to satisfy us.
5. The refund policy is very unjust
I[censored] have selected cod then your money will be sent in pantaloons account and not the bank account. I have been doing online shopping since a long time but i have never been in such a situation.

I feel that my hard earned money is wasted, the other online stores like nykaa, flipkart, amazon and myntra have excellent customer service. All of them refund the money in the bank accounts of the customers even if they select cod.

6. I have not even received the refund in the pantaloons account and its been 15 days since they took the item from my house
7. They don’t reply to your emails they just send a auto generated mail every time saying that they will call in 48hours which they never do
8. Also so many of their items (Shorts and te shirt) has gotten misshaped.

Also i m not able to return a item to them i feel so helpless as they don’t pick up my calls or reply to my mails

I feel awful that my hard earned money is wasted