Paytm — Bescom Bill Payment is not successfull

Address:Bangalore, Karnataka

I had paid my BESCOM bill using paytm, the recharge of paytm bill was successfull and 500 Rupees amount is aslo diducted from my account. But when I check my BESCOM account bill was the same as earlier. There was no variation in my BESCOM account and the given time to pay the bill was exceeded. So again I had to pay the BESCOM bill. And I had mailed to [protected]@paytm.com, but there was no response. So I want the refund of the paid amount.
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im stuck with the same problem made a payment and now PAYTM is not willing to refund me my money i had to pay the BESCOM bill again through bill desk and my money is still stuck with PAYTM

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