Paytm — Cheating with a refund for about an month & poor customer "care" service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110022
Website:	paytm.com

Order no. [protected]
Amount ₹8, 815
Dated 9th January 2016

On 9th jan we booked a Oyo room in goa through paytm and paid via net banking through an SBI account. However, due to poor conditions of the room we requested a change of lodgings from Oyo Rooms.

The next day, oyo room shifted us to a different hotel and informed us that they initiated a refund of ₹8, 396 which should take 7-10days. It's been more than 2 weeks now and the refund isn't to be seen anywhere, neither to the paytm wallet from which the booking was made nor to my bank account.

On speaking with Oyo Rooms executives, they informed us that they had initiated the refund on 10th January 2016 itself. Although the amount was sent in two parts, with respective refund IDs. Also, shockingly from their end the refund is successful, which means that the amount should have been visible in the paytm wallet but it's not.

On being asked to contact PayTM, we have been trying their customer support number, which doesn't seem to deal with so many issues as is it, and we even sent a mail to paytm.com/care. Sadly, the only response we got from PayTM was to ask for the order ID and amount. Then on, ie 28th January 2016 onwards, any mail that we've sent to paytm regarding our grievance has not been reverted to. I ve really lost the feeling of convinience, trust and security o[censored]sing the paytm gateway.


I AM GETTING THE FEELING THAT BOTH OYO ROOMS AND PAYTM HAVE CHEATED US WITH OUR REFUND.