Paytm — Defective and replica product delivered

Address:

Kolkata, West Bengal

I Just received my Product of the order number [protected] which was delivered today from Paytm(Online store). product name - "Adidas Spring Blade Sports Shoes-Green And Black (Size-10)" First of all I have received a defective product . The defect is huge i dont know how they missed it before packing. even a simple quality check can identify the defect. even I have a doubt on the product is genuine or not. Now for the return request. If my money is transferred in my bank account i can consider the refund. else I would also accept if a new and fresh product is delivered to me. As the product was not cheap so there wont be any use of the refund if i get my money in paytm account as paytm money. because i have to buy some thing else from paytm itself. if they give me a fresh product i am willing to accept it. Kindly look in to this matter . And give me a follow up on this product. my contact number is [protected], mail id - barcelona.[protected]@gmail.com