Paytm — delay in refund and no giving the arn number so that I can trace my fund

Address:Buldhana, Maharashtra, 444203
Website:paytm.com

I ordered apple iphone from paytm order no ([protected]) worth inr 72747 after few minutes i cancelled the order but for that after being 48 hours still i didnt received any refund
I contacted to paytm from there they only tell that we have refunded your fund but my bank saying there is no refund from paytm for that my bank said ask them for arn number soo that we can track that order but they are no giving the arn number for that i had mailed them for 20-25 times call them 15+ times but the reply from paytm was same that we will give u arn asap but after 48 hours as per their policy they still didnt giving the arn number i m very worried because the fund is not small its inr 72747
Kindly please help me over this
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please can u tell me that from which bank debit card u made the payment. And which department asked u for ur Arn number. because I am in same problem. but my Sbi bank don't know about Arn number even. so please tell me this. [protected]
please can u tell me that from which bank debit card u made the payment. And which department asked u for ur Arn number. because I am in same problem. but my Sbi bank don't know about Arn number even. so please tell me this

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