Paytm — Did not refund my money ,amount of 500

Address:

New Delhi, Delhi

I did the recharge of 500 of my tata sky on 10 sep 2015, but recharge is showing till now on processing mode, while paytm suggest if recharge take the time more than the 24 hour than mail to us and they will resolve it. but when i mail to paytm team they response me keep patience for 24 to 48 hour. but after 48 hour problem was not resolved. and each time when i mail us regarding my recharge to refund my money then they response me same message "keep patience 24-48 hour" but till now i didnt get any solution or my money in my account or wallet. My recharge order no is: [protected]. My Ticket no is :-[protected] My Paytm account no: [protected]