Paytm — Fake Offer: Order Cancelled after two days of Estimated Delivery Time

Address:

New Delhi, Delhi

I had booked one Sony Xperia Aqua M4 with Paytm on 12th August, 2015. I booked it through credit card and paid the entire amount for the order. It was mentioned in their tracking page that the order will get delivered on 23rd August, 2015. As it was confirmed by their supplier merchant "DEALS EVERY DAY" and at the time of booking Paytm was offering a 12% cashback on the product. But, after 9 days ie. before one day of delivery their seller has cancelled the order. It is clearly understood that the seller won't be getting the price of mobile at 12% discounted rates and hence it denied. This is not the first time that I and my colleagues have faced this issue with Paytm services. Also, as the money was paid through credit card thus I have been imposed of interest for these days. I have incurred losses in just ordering with Paytm and yet after frequent calls they addressed me by saying that they can't do anything in it. My concern is that when the seller was not able to deliver the product then why a confirmation was given by Paytm. I have attached the confirmation mail sent to me where it is clearly mentioned that " DealsEveryDay has confirmed that the following items from your order #[protected] will be serviced by them."(Also confirm my words with the image being attached). Kindly, take a stringent action against this issue so that these fake offers by Paytm gets stopped as it is only harming the consumer trust on E-commerce sites.