Paytm — I order samsung j7 mobile but when i got the parcel there is no mobile in box

Address:	New Delhi, Delhi, 380051
Website:	www.paytm.com

My paytm order id is [protected] & [protected]

1st order id is for samsung j7
I order the samsung j7 on 11/6/2016 rs.14199/- & i got the parcel on 17/6/2016 but when i opened the box so there is no mobile in the box & also mobile box was also opened, i call to the police control room, so he said that please go to the area police station & give the fir against www.paytm.com i do the same also i give this fraud in tv-9 news channel. but there is no any refund are done by the paytm

2nd order id is for iphone 5s
When this 1st story is happen with me so i cancelled the order of iphone 5s but there is 14 days left but there is no refund is credicted on my account