Paytm — Material not received payment deducted from my bank account

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Bhilwara, Rajasthan

I PLACED AN ORDER TO PAYTM Order NO.# [protected] FOR INTEX AQUA POWER PLUS MOBILE ON 20.08.2015 PAYMENT OF RS. 8769/_ DEDUCTED FROM MY BANK ACCOUNT ACCORDING TO COMPANY THEY SEND MY ORDER VIA DOTZOT COURIER TRACKING NO. V24952304 ON DTD.22.08.2015 BUT TILL TODAY I HAVE NOT RECEIVED THE MOBILE PHONE . ON 2.09.2015 PAYTM SEND MASSAGE ON MY MOBILE & MAIL ID Hi SUNIL! Your order was delivered today. We hope you liked your purchase. DELIVERED AT 4-g-29 new housing board shastri nagar near balaji temple 4-g-28 Bhilwara Rajasthan-311001 IMMEDIATELY I SENT MASSAGE TO PAYTM THAT I HAVE NOT RECEIVED ANY PRODUCT MY COPLAINT NO. WAS Ticket #[protected]: ABOUT Order# [protected] SEVERAL TIMES I WROTE THEM & ALSO TELEPHONICALLY INFORMED THAT I HAVE NOT RECEIVED THE COURIOR TILL NOW ON 4.09.2015 & REFUND MY AMOUNT OF Rs.8769/- BUT NOT THE PAYTM & NOR THE COURIER DOTZOT. IS GIVING PROPER RESPONSE & ARE NOT READY TO REFUND MY AMOUNT OF Rs.8769/- DAILY I AM CONTACTING THE PAYTM EXECUTIVES TELLS IVESTIGATION IS GOING ON WE WILL TELL U IN 24 HRS. 48 HRS. 72 HRS. BUT NO RESPONSE TILL TODAY 4.09.2015 DOTZOT COURIER COMPANY IS GIVING STATUS OF TRAKING V24952304 ON DATED 26.08.2015 DELHI APEX TRACKING STATUS IS ATTACHED WITH THIS PLEASE HELP ME tracking Results To track your Shipment Number please enter any combination o[censored]p to 25 DotZot tracking numbers: (one per line). Select Number: AWB/Shipment Number Reference Number Enter Number: Summary Results Export to Excel AWB No. Ref. No. Status Date & Time Current Location V24952304 [protected] Delivered 26 Aug 2015 & 3:48PM DELHI APEX please help me