Paytm — Mobile phone not received

Address:

Lucknow, Uttar Pradesh

I ordered a xolo mobile phn with paytm shopping site on 24 august order no. [protected].. Same was said to be shipped through gojavas with docket number Unipayp2236549.. The courier company failed to deliver the product and after 100 s of email and phone calls they updatex the status as Rto against redispatched untraceble. I informed about this to paytm but they are not getting satisfactory answer. They just revert that its underprocess. They are just making fools nothng else. Neither I hav got my ! nor my money back