[Resolved]  Paytm Mobile Solutions — Fraud company paytm

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

My paytm Registered Number is [protected] and email [protected]@gmail.com. On october 17, i received a msg from paytm that i have made a payment of Rs.5853 on BigBasket through paytm which was not done by me. So on receiving this msg of fraud transaction, I contacted Paytm by email [protected]@paytm.com. And as paytm doesn't have a helpline, i had to wait for days to get a reply from paytm. Therefor I contacted bigbasket to cancel the order and to refund my money. On calling Bigbasket customer care, I got to know that BigBasket order number given in paytm was invalid and Bigbasket representative said me that order with given order number cannot be a order placed in year 2016 because orders placed in 2016 start with '16' and given order number started with '14'. On mailing BigBasket on the same, I got to know that the order was placed on oct[protected]screenshot attached). After waiting for days, i got an irresponsible and unrelated reply from paytm that order was succesfull from paytm side and that I have to contact BigBasket(screenshot attached). And after many days i got a reply that SOMEHOW got compromised and SOMEONE used my wallet. 1st thing is, how can anyone login without OTP when i never allowed anyone to access my phone and my password was impossible to crack. One more thing in the reply was that "as services have been provided and cannot be refunded now". i have been contacting paytm from the day i received a msg of fraud transaction. So why should I lose my money because of your irresponsibility. And a invoice was attached with the reply which had a Bigbasket Invoice of Rs.5853 with a different order number. This is how paytm cheated me. I demand for refund of my money Rs.5853 plus compensation as i would have gained enough profit from my lost money. I will not sit quite until i get my money back. Paytm should be shut down for these fraud transactions they are doing with many.