Paytm Mobile Solutions — My account [protected] showing not registered from 23rd May whereas there was around 6000 in wallet.

Soumya.Chakraborty96

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 700120
Website:	www.paytm.com

My account [protected] showing not registered from 23rd May whereas there was around 6000 in wallet. I cannot even login or request for password change as there are no links which are coming from where I can change my password and login. To add to this pathetic situation, there are no on-call support, the email response team is too reluctant and doesnt even bother to reply.

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May 24, 2017

Updated by Soumya.Chakraborty96 Hi,

To inform, I got a call from [protected] within minutes I made this complaint, stating that the person is from Paytm. He asked for the credentials to login. I denied the password of paytm. He then asked for the email id. Once I shared the email Id, he went on to change the email credentials, asked me to provide the OTP. I somehow by mistake shared the OTP and saw within the next minute that my google password was changed and a message came up in my mobile. I then quickly changed the password before he could manipulate my account, not sure if he got some useful info out already. He was using a Samsung J7 to login to my account. Now my question goes is this site genuine or fraud? And even if he is a company person, he should have a designated personal system to login to customer data and not a mobile phone. I feel this site is not secure, and misguiding people.