Paytm Mobile Solutions — My money got debited twice by mistake: money stuck for 10 days

Address:500017
Website:paytm.com

I had done a purchase on an app called "bigbasket" and paid thru the paytm wallet on 5th of january. The transaction failed the first time, at least thats what the message that came up. second time it went through. Now when i check my bank statement the same amount got debited twice.
Both my Bank customer care and Paytm are not responsive of my complaint. Paytm had asked me to follow up with ICICI, ICICI had asked me to wait for 8 days. Done both, Still do no have the amount back in my account.
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