Paytm Mobile Solutions — online fraud

Address:

Varanasi, Uttar Pradesh, 221003

Hello! Today i am going to expose paytm i ordered a mi charger from paytm thier they have mentioned that it was 100 % original charger. After getting it after one month o[censored]se i was not working. Thus i contacted paytm to replace it as it was in warranty in nov 2018. They gave me the contact no of the seller devine deals, i contacted them he told to me to send the details on what's app i did it. But many days they did not do reply. Then i again contacted them he said to me that i can take replacement from authorized mi service center. So i went in authorised mi service center in varanasi. But there they told me that it was not original charger it was a duplicate charger they i called to seller that they are telling that it is not original then he told me that they are telling lie then i asked now how should i take replacement. He told me that he will tell me but he did not reply. Then i contacted again then he said that you send that product to me. I will replace it and will send to you. I said ok 2 months have passed till that day then i couriered it to seller. And it has reached to him on 10th of january but he did not reply anything i waited for some days again called them now they were telling i will tell you today tomorrow but they were not doing anything now 1 more month have passed and i got frustrated then i called and told them that if you don't want to replace tell me directly but don't waste my time then with in a second he sent me a photo of mother board type of thing of any charger and told me that it is burnt from inside so we can not give replacement then i told him first of all that the photo he had sent to me it was not of my charger send thing is that if charger stopped working in warranty then it should be replaced if it has not any kind of physical damage of burnt from outside you can ask this in any service center of india they never open charger to check inside they just plugged it to the socket and check weather it is working or not and give replacement.
Then i contacted to paytm to focus on this fraud i told him that first of all seller is selling fake products as the 100 % original. And paytm mall type big online companies are not able to stop this one the paytm representative told me that they can write anything we can't do anything on that all the details is mentioned by the seller. It mean we can also trade drugs on paytm with name of any powder they will give platfrom to these they don't have proper policy to stop this. And he was taking my complaint they i complain online in paytm then another paytm representative contacted me i narrated all story to him. He told me that don't worry he will help me to get justice. I sent all the information, tracking no., snaps of my charger as it was not broken that snaps of packing, tracking details of speed post everything but they were not able to tell seller to give replacement as he was telling lie to them as well that he got burnt and broken charger but i have all the required information all conversations between paytm and seller. And also i have all the necessary photos which i took from my mobile of everything because as seller was not showing its interest then i had understood that definitely he will make some excuse in future now i am complaining here. And i will also go in consumer court and as i have youtube channel i will expose them on my youtube channel very soon. Because it is about right and wrong. It is about truth. It is about fraud.
Thank you!

Details.
Order no. - [protected]
Query i'd on paytm[protected]
Product name on paytm - 100% original 2a xiaomi mi charger
My contact no - [protected]