Paytm Mobile Solutions — refund for failed ticket booking

Address:	560066
Website:	goibibo

Hi
i tried booking flight from bhubaneshwar to bangalore via goibibo on 15-oct-2017 for 21-oct-2017; i made the payment of inr 5714.34 and same was deducted from my icici account but ticket was not booked and neither money was refunded back.

Checked with customer care of goibibo and they suggested to check with icici bank as there may be payment gateway failure as payment has not reached to goibibo for flight booking.

Reply from icici bank:

on mon, nov 13, 2017 at 2:02 pm, wrote:

greetings from icici bank!

according to our records the service request number sr[protected] has been
processed and forwarded to the biller paytm mobile solution on 16/10/2017.
for details, please contact the biller.

Please help in refunding the amount.

Reference no: bil/[protected]/pgmib-flight/[protected]
Amount : 5, 714.34
Date : 15/10/2017
Mobile - [protected]