Paytm Mobile Solutions — refund issue with paytm

Address:

B121, Sector 5, Noida 201301, India, Gautam Buddh Nagar, Uttar Pradesh, 201301

I made a recharge of 100 rupees to my DMRC Metro card through PAYTM App on 01-Nov-2019. After making payment of 100 rupees (54 rupees from paytm wallets and 46 rupees from linked PNB account), a message was popped up which informed me - because of the server was down (DMRC) we are unable to process your requests you can either wait or cancel the recharge for refund.

I cancel my recharge for a refund. on the same day, I received my refund amount of rupees 54 in wallets but my 46 rupees which were debited from my Punjab national bank account has not credited till yet.

I tried to contact customer care of PAYTM for resolution of these issues but due to very poor services of PAYTM not be able to communicate with them.

Order No [protected]
DC Transaction No [protected]
Paytm Cash Transaction No[protected]

Here I want to ask one thing to PAYTM - is PAYTM no longer to be trusted and for that, we have to stop the use of the same.