Paytm Mobile Solutions — regarding refund of my order id [protected].

Website:

Paytm.com

I ordered nike shoes thrupaytm mall and i received that order post 15 days the ordered date and i didn't like the product, so i returned it. I made the payment thru cod option, for processing the refund with order id [protected], paytm has asked me to submit a google form which has details to be filled (Bank name, account number, ifsc code, order id, name, etc..). I have filled in the form and submitted to them, 14 days after the submission i got a message from paytm saying that "bank details are incorrect and sent a link to fill the form again. I have submitted the correct bank details at my first form (But they told that they are wrong). So i thought of giving them my other bank details and opened the link, after opening the link i have seen a error message saying that"this form is no longer accepting responses". Also, i have one more issue with upi transaction order id [protected] made thru this paytm. They debited my amount from the upi account and transaction got failed and they didn't credit my money back.

Its been 45 days since i have returned and filled their google form, till now i didn't get my money back. Such a waste and worse customer service they have, they didn't respond for calls. Those toll free numbers are useless, they didn't even connect to the executive. I have tried calling them every day (2 hours daily).