Paytm — Money debited order not placed as well as claimed at tata credit card

Address:401107
Website:www.paytm.com

I had made a transaction of Rs 92, 950 on Paytm trying to purchase an Iphone 6s plus 128 gb Order number is [protected].I saw the amount has been debited to my account and my order was not placed . I called Paytm care and told them about the same IMMEDIATELY they told me i will get the credit they said we accept the order has not been placed this is not done and after me many times saying that i need an email on the same they sent me an email . Now they have not placed the order my account has also been debited as well as they have also claimed the money to the merchant site that is tata credit cards . This is pathetic. Need my money credit right away.
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Money Deducted but no update about order and money its been more than 2 weeks now
Order Date :[protected]
Order Item : Dell Inspiron 15 3542 Notebook (4th Gen Ci3/ 4GB/ 500GB/ Ubuntu)
Order No :[protected]
Seller : Asus Bangalore 1
Payment gateway : CCAvenue (According to them also money transferred to merchant PAYTM Order no: [protected] )
Bank (SBI) Transaction ID/ Authorization ID : 003923.

Team i am really disappointing with Paytm service. First time i am facing that much issue on online shopping. Please give me appropriate solution for it.
Waiting for proper reply not auto response answer.
Contact on my alternate no : [protected]

Thank you
Devender Singh Bisht

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