[Resolved] Paytm — not return amount | |||
sir/madam i recharged my mobile on 28 th April my mobile nos is [protected] (IDEA) through paytm RS 40 two time but both time its failed and its reduced RS. 27 from my paytm cash and RS. 13 from my indian bank my both TRANSACTION ID IS 676C34FD58D888F8 and 48A71A83CEBB8219 . I did that process two times but both time its reduced amount and recharge not success i got my paytm cash but my bank amount RS. 13+13=26 not refund yet.please return my cash Name-jitendra rathor Email.[protected]@yahoo.in Mob-[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail ID. ccare.[protected]@idea.adityabirla.com for further course of action.
Thanks & Regards,
Customer Care, Idea Cellular
We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail ID. ccare.[protected]@idea.adityabirla.com for further course of action.
Thanks & Regards,
Customer Care, Idea Cellular
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Our records indicate that the recharge against order id[protected] got failed due to delay in response from your bank. Therefore, Rs. 27 was refunded to your Paytm wallet instantly. You again initiated a recharge of Rs. 40 against order id[protected] using this Rs. 27 of your Paytm wallet.
This order also went unsuccessful for the same reason and Rs. 27 was restored again in your Paytm wallet.
Further, we have received Rs. 13 each against both the order ids from your bank as of 30.04.2014.
As of now, you have Rs. 53 (Rs. 27 + Rs. 13 + Rs. 13) as your current Paytm wallet balance.
We hope the details provided above are helpful to you. In case you have any other concern, do not hesitate to share it with us at [protected]@paytm.com.
Best wishes,
Paytm Customer Care