Paytm — Order cancelled after getting payment

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.paytm.com

I ordered Apple iPhone 6 in Paytm on 21st October . I saw the estimated delivery date as 28th October during my order. The seller acknowledged the order and I received the status as ready to be shipped. But, today I received the message as the seller cancelled your order with no reason. I was so frustrated and shocked to see the message. I ordered this product promising as a gift this for my cousin who has his birthday on 30th October. Trusting this delivery on 28th October, he also sold out his previous mobile. I had other shopping sites such as snapdeal offering a lower price for the same product compared to the order I made in Paytm. But, because of this delivery date, I ordered in Paytm trusting that I will get it well within time. If I ordered in other site, I could have got the phone with 1000 rs less and the delivery date was 30th October but I didn't want to take any chance. *In the cancellation mail, they have mentioned as "Unavoidable Circumstances" as the reason. *I sent plenty of emails asking for the reason for cancellation, but I didn't get a valid reason from them. *After a few mail chains, they told that they do not have stock. But, the same day, I saw the same seller(IKONTechnologies) was selling the same product but with different price. *Paytm customer care is not at all interested in providing me the solution. Rather they are just replying with some worst answers just for a formality. *I did not get a valid reason for cancellation till date and they are not interested in providing me a solution. *For buying this product, I added 7000rs. in Paytm wallet and the remaining through EMI. Now, I lost the EMI charge and my 7000rs. is in my Paytm wallet with no reason. They provided me a promo code saying that I can avail the same offer. But, actually the price of the product has increased but only the cashback offer remains making fool of me. Moreover I couldn't buy the phone since the price in other sites increased in other sites too which was lower at the time of my order in Paytm. Hoping for a better solution, Kavin Kumar.