[Resolved] Paytm — Paytm - Idea Cellular Ltd. - Recharge of 3g Data 127/- Rs plan | |
Dear Sir,
My Mobile no is [protected] As per attached screenshot from Paytm site I have done 3G Data recharge of 127 Rs (1GB) on 13th Feb 2014 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 127 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in ur account 1024.00 MB valid till 13 Mar 2013”. When i have called Customer Care and they told you have to use Idea Smart Phone to use data pack, I don't have a Idea Smart Phone. They are not writing it is meant for Idea smart phone on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me
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Aug 6, 2021 Complaint marked as Resolved | |
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We wish to inform you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular