Paytm — paytm is not crediting back my idle money back to my citi credit card account

Address:

paytm noida

Paytm is using some loopholes in the system to fill its coffers illegally. I have two accounts with paytm but while adding money to paytm account, paytm never says that one person with same pan card number can add money in both the accounts. But when i want to withdraw money, it says that only one pan card number can be added. I added rs10000 from my citibank credit card and spend approx rs1500. I called up the customer care and asked them to credit the idle amount to my source i. E citi bank credit card. But they are refusing to do so.

So i request you to direct paytm to credit my idle amount back to my source credit card.

Order no :
[protected]
Order total :
Rs 10,[protected]:55:02

Balance amount in my account is rs 8498

Kindly penalize paytmto the tune of rs1000 for such fraud tactics.