Paytm — Unauthorised & fraudulent use of citibank credit card for paytm purchases

Address:	Gautam Buddh Nagar, Uttar Pradesh, 122001
Website:	www.paytm.com

I was checking my citibank monthly statement and i noticed approximately 10 purchases, which were not made by me. These payments were made through paytm (However, using my credit card). This is a case of fraud and unauthorized usage of credit card. 1 of these transactions is mentioned below:

Rs 5, 000.00 was spent on your credit card 4386xxxxxxxx3929 on 06-jul-16 at paytm mobile solutio.

It seems somebody has been making these payments through their wallet, but recharging their wallet through my credit card (Citibank rewards credit card).

I have written numerous times to paytm, requesting them for information about this. All these requests have been unanswered.
I have tried to call paytm on numerous numbers[protected],[protected] and also on regional office numbers of chennai, mumbai etc. Each and every call does not connect me to any customer care executive.

This incident has led me to a loss of close to rs.40, 000/- and it clearly shows what a big cheater paytm actually is.Instead of co-operating with me in order to resolve my issue, there is absolutely no response from paytm's end.

I have no option but to register a police complaint!
I demand an answer to this, who is mis-using my credit card for paytm transactions and with which vendor are these payments associated?
Paytm-please look into this issue at the earliest-your security is now questionable and reputation is at stake