Paytm — wrong product received and return request is rejected by the seller without any prior information

Address:Sambalpur, Odisha, 768004
Website:www.paytm.com

I have ordered a JBL E55BT Latest edition Bluetooth headphone from paytm.com but got a different product instead of the JBL headphone. I have complained about it and registered for return requested but the seller without knowing anything rejects the return process. There is no customer care number of Paytm so that I can reach the customer support contact and the seller is also not responsive as I have been trying to reach him.
please solve the issue as soon as possible as I am suffering a lot.

My paytm order ID is = [protected]
email id = [protected]@gmail.com / [protected]@rediffmail.com

Youtube link = https://youtu.be/Tk6HQK6RjQo
+5 photos
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