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Poorvika Mobiles

[Resolved]  Poorvika Mobile World — I ordered a samsung s5e tablet, after payment the switch of their phones

Address:Poorvika Mobile World 3/4, 100 Feet Road, Sidharata Colony, Santhosapuram, Koramangala 2nd Block, Koramangala, Bengaluru, Karnataka 560034, Bangalore, Karnataka

I ordered a samsung s5e through quikr who says they do home delivery. They said their company is based at bangalore. I payed rs. 18, 849, as per their advertisement and gst. After which they said they they would deliver within 3 days (It was on 19th of september). But now they have switch off their phones and change their phone number on the advertisement as well. They are advertising with a different phone number again. And when i try to contact that new number they block my number. Please help me.
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Nov 22, 2019
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Oct 18, 2019
Updated by Tudor Riamei Invoice ID is INV81654009M
Oct 18, 2019
Updated by Tudor Riamei A CUSTOMER CARE executive named DEEPAK called me and still try to cheats me again. He asked for my card detail to transfer/refund my money. So i did but he asked for my cvv and the otp too..which i denied. So he got mad and told me to ### off and told me to do whatever i want and he wont help
Verified Support
Oct 19, 2019
Poorvika Mobiles Customer Care's response Dear Customer,

Request you to share the issue to our mail id along with your contact details to support.

[protected]@poorvika.com

Sincerely Yours,
Customer Support
Verified Support
Oct 19, 2019
Poorvika Mobiles Customer Care's response Dear Customer,

As per our discussion this is not our invoice and the stock not belongs to us, thanks for your understanding.
Verified Support
Oct 19, 2019
Poorvika Mobiles Customer Care's response please resolve the complaint
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2 Comments

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Comments

A CUSTOMER CARE executive name Deepak called me, and said he would refund the money and asked for my debit card number. I said why dont you take my account number but he insist on taking my card number, so i gave him my card number. Then he asked for the expiry date and cvv, so i gave him, thinking he would may be transfer through my card number or something. But then i received an OTP which has nothing to do if my account is to be credited. So i told him i dont want to give him the OTP. Then he got mad and told me to ### off, and do whatever i want. Is this the customer service that poorvika provides?
Reply
Hi, Team I have a bluetooth soundcore earphone, which is been brought 3-4 months ago from poorvika Heganahalli cross, bangalore.
560-058.
I would like to return the product as the warranty is available for 2 years.
hence its working any more.
Reply

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