[Resolved]  Poorvika Mobiles — Airtel wifi dongle, fraudulent sales

Address:

628008

Hello,
I am an hr manager working in a reputed it firm in chennai
On 4th june 2016, 20:47:23 i purchased 4g wifi airtel dongle and airtel sim card at poorvika showroom, invoice no.: si/r2tho/2585 in poorvika showroom, no. 187, shop no: 5, 6, 7 near tamizhar valagam, palayamkottai road, tuticoirn-628008. The salesperson miss.* mentioned the scheme as 11gb for the first month, i got another offer from a reliable airtel showroom for 8gb in the first month, the reason walked into poorvika is because they were closed and i was in urgent need of it due to work from home
-the activation was very delayed, i enquired regarding it
-i got only 2gb credited for 11gb, on enquiring they said it will be credited after few days
-again i called today, now they are stating that the scheme has changed
-can't the salesperson state it at the time of sales, or don't you hold the courtesy of calling the customer and saying the scheme
-why don't you consider to reveal these facts during the sale process
-on enquiring, there is no accountability or responsibility from the showroom employees
-the trust and reliability of the brand are broken
-i highly recommended my friends and relatives never to walk into poorvika showroom
-being an mba graduate of a reputed b-school on a scale of ten i would rate customer service - 0/10;
Customer satisfaction -0/10;
Customer retention-0/10.