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[Resolved]  Poorvika Mobiles — beware fraud company selling counterfeit and refurbished phones

I bought an iphone x from poorvika rt nagar bangalore for 86, 000 on 4th january. After 2 weeks i started facing face id issues and just 15 days since i bought the phone. After getting update from icare they should that it was a counterfiet phone and the phone was extensively physical damage inside... They are not ready to accept it as their fault... It is clear that they are selling refurbished and used phones to customers... As i told this to people i know many of them told me that they too were cheated by poorvika... Stay away from this fake company looting customers... My issue is not yet solved and they are asking me another 40, 000 thousand for repairing... I’ll take this issue further to the consumer court if it isn’t solved
beware fraud company selling counterfeit and refurbished phones
beware fraud company selling counterfeit and refurbished phones
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Complaint marked as Resolved Mar 5, 2019

Complaint Status


[Jan 31, 2019] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Poorvika Mobiles Customer Care's response Jan 31, 2019 Dear Customer,

We have started our investigation with service center and Apple, will resolve your issue very shortly.

Regret for the inconvenience happened.

Sincerely Yours,
Customer Support
Verified Support
Poorvika Mobiles Customer Care's response Feb 01, 2019 Dear Customer,

In reference to our discussion the mobile was activated on the same day of your purchase (4.01.19) and the complaint registered on 21.01.19.

Meantime the mobile was working very fine as per your statement, after 18 days o[censored]sage user found difficulties.

Therefore request you to speak with Apple customer care for further support.

Sincerely Yours,
Customer Support
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I have purchased a mobile from Poorvika shanti colony Show Room on[protected]. He provide free insurance policy (Theft and Damage Protection from Poorvika Unfortunately my mobile was snatched, when I approached the poorvika customer care, they carelessly told “This is not in coverage”.

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    Poorvika Mobiles
    Customer Care Service
    Customer satisfaction rating
    81%
    Complaints
    819
    Pending
    49
    Resolved
    643
    Poorvika Mobiles Phone
    +91 44 4399 9970
    +91 44 4266 6666
    Poorvika Mobiles Address
    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
    View Full Information
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