[Resolved] Poorvika Mobiles — Cheating in billing by charging EMI despite assuring No cost EMI

harishgan

Address:

Virugabakkam, Chennai

I bought Samsung S20 FE 5G mobile from Poorvika Mobiles Virugambakkam, Chennai (Next to Chandra Metro mall) on 08.04.2021 (Invoice No. GSI/2VIR/145).

I was about to buy the same product from Samsung app for INR 46000/- with 9 months No cost EMI option. But online delivery was showing more than a week. As my phone got broke and I needed one urgently, I thought of checking with nearby Poorvika store before buying it online. As assured by Mr. Pawan Kumar - Sales man, that he will offer the product at the same price with 6 months No cost EMI, I went ahead and bought it. Moreover he made me buy INR 3100/- worth Wireless power bank which I never needed.

I realized the fact that I was cheated only when I saw my May month HDFC credit card bill. The bill showed interest amount with 1.5% processing fee. I went to the store and raised the issue. He denied the responsibility and said that nothing could be done about it. I tried contacting their customer care and there was no response from them either.

Mail communication copy and invoice copy attached for your reference. Kindly do the needful to resolve the issue and refund the amount incurred extra at the earliest.

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Jul 31, 2021

Complaint marked as Resolved

I was contacted by [email protected] & [email protected], including the said executive to resolve my complaint.

Poorvika Mobiles customer support has been notified about the posted complaint.

May 30, 2021

Updated by harishgan My HDFC bill shows INR 7384.16/-, INTEREST - INR 1035/-, Processing Fee - INR 199/-, CGST - INR 17.91/-, SGST - INR 17.91/-

Verified Support

Jun 18, 2021

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience caused, will verify and update you the status shortly.

Sincerely Yours,
Service Support

Jun 28, 2021

Updated by harishgan I am still waiting for an appropriate solution to the concern I have raised. Two months have lapsed and no effort from Poorvika Mobiles to resolve the same.

Jul 30, 2021

Updated by harishgan The Poorvika team has failed to resolve the complaint. I will never recommend this company. Avoid going to the Virugambakkam store as you can be deceived by their unethical & unprofessional employees.

Jul 31, 2021

Updated by harishgan Finally, the Poorvika team has resolved my complaint. Thanks for addressing the issue.