[Resolved]  Poorvika Mobiles — defective product return

Address:

Chennai, Tamil Nadu

From
Philip narayanan m a dll
No.21, seetharam nagar, 5th st,
Ii cross, kodungaiyur,
Chennai 600118.
Mobile: [protected]
To
Poorvika mobiles pvt. Ltd.
30, arcot road, kodambakkam,
Chennai 600024.

Kind attn: poorvika mobiles pvt. Ltd.-moolakkadai show room:

Dear directors,

This is phlip narayanan from the above address; i purchased a p7 max – gray gionee mobile from your show room at moolakkadai on 30.09.2017 for an amount of rs.12100.00 as recommended by your representative. I could not swipe and enter in to mobile functions due to continue display of various kinds of screen savers and notifications automatically. Once i got the chance to enter in to mobile operation and tried /changed the screen saver and put on the youtube and whatsapp. A few mobile number were stored and called for a test. Afterwards; many number of screen savers have occupied and disturbing me and not able to enter in to mobile. Secondly, some messages are down loaded continuously and a sound has come out every 5 minutes from the mobile and threatening us. As this is defective and working on its own without my operations/consent; it is not reliable and could not be used anymore.

As we are senior citizens; we are afraid o[censored]nnatural things happening in the mobile and we found that it is dangerous to use and hence we are returning to you. Further please arrange to change a reputed/ other brand mobile phone or return the money immediately.

We solicit your cooperation and do the needful.

Thanking you

Yours faithfully,
Philip narayanan

Dear sir,
The above letter has been handed over to the show room manager along with the defective mobile and explained. Kindly expedite and do the needful to settle the issue immediately. I will be thankful to you.
Philip narayanan.