[Resolved]  Poorvika Mobiles — Defective product. Sold not sealed product

Address:	1, Annai Terasa Nagar, Balaji Nagar Main road, Perungulathur
Website:	www.poorvikamobile.com/mobile-home

Team,

I am Balasubramani, working as a senior team manager in Amazon Selling Partner Support.

On May 09, evening 8 pm, i bought a Amazfit GTS 2 mini from poorvika mobiles mahalakshmi nagar branch, Tambaram.

1. As per the Amazfit promised in their website, this watch should have a battery life of 7 days for heavy usage. But the watch i received from poorvika is draining 75 % of battery in one single day for a medium usage. Also the product they delivered was not sealed package and it was completely opened which i don't think its new.

2. Screen off watch face feature is also not getting enabled automatically several times after made a setting in watch.

3. Regarding whatsapp notification, few times, clicking on whatsapp notification is not taking me to read incoming the messages. Instead no action is taken if i click on new incoming notifications.

Since i am facing these many issues within 1 day o[censored]se from date of delivery. Requesting you to issue a replacement with brand new sealed product.

I know there is a full lockdown in tamilnadu which you cannot fulfill the above request immediately. But please accept the replacement request and send a confirmation email for issuing a replacement unit after lockdown is lifted.

Because I don't want you to say, you have used this unit for more than 14 days, hence we are unable to replace the product. Since I am reporting defective unit within 48 hours from the date of delivery, i deserve the replacement.

I have called your customer care and informed the same and they redirected me to send an email with the reason.

Even after 3 days still i did not receive any reply from this company. I lost trust in poorvika mobiles and will ask all my friends and family not to buy anything from poorvika mobiles.

I am going to share this experience in all my social media, so that other customers will not get trapped from this company

I am attaching the supporting screenshot of Amazfit GTS 2 mini official website page confirming the battery life of the product as 7 days for heavy usage.

Amazfit URL: https://www.amazfit.com/en/gts2-mini.html

Order details:
Order ID - 906607
Huami Amazfit GTS 2 Mini Smartwatch (Midnight Black)
Ordered On 08/05/2021
Price 6, 999 /-

Customer details:
Name: Balasubramani Sekar
Address: 1, Annai Terasa Nagar, Balaji Nagar Main road, Perungulathur Chennai 600063.
Phone Number: [protected]
Email: kind.[protected]@gmail.com