[Resolved]  Poorvika Mobiles — Disrespect to the customer !

Address:

Chennai, Tamil Nadu

Dear Team, I dont know if this complaint is gonna bother you but makes me feel much better !. I advise the Chariman of poorvika to please have a look on the process and customer satisfaction seriously . Please close the showrooms where you dont have sufficient stocks and have a proper manager for handling escalations. Most importantly display his contact! else Mr. Chairman your business is under risk! I had happen to visit Poorvika mobiles, Valasaravakkam to purchase a new hand set, Samsung Galaxy Grand Prime on 23.03.2015. The sales representative ( Nadheem ) was so good in attending that the team had promised to get a new mobile within 15 mins. It was so unfortunate that your staffs dint upkeep the given commitment . They made us wait for 1 hr plus ( 7.30PM to 8.45 PM ) and kept on saying the handset is on the way. We have stepped out and said that the same will be purchased on 24.03.2015. I had called nadheem on 24.03.2015, 7.00 pm and confirmed my visit. The Sales guy showed his real mind of a typical cheap sales person who left the showroom after giving a confirmation to my call . I tried ringing him after reaching where there wad no response from him! We were attended by MR.Jeyakumar, training manager who again asked us to wait for another 30 mins since the stock was not available. Why was a false commitment given to me by your sales rep ? He also quoted that the handset ( white Color ) is was not available anywhere!. My question to him is, " How will he get the stock if i had waited for 30 mins ? " Do you think customers are fools to wait for hours to get a product? we had travelled all the way to your place crossing the traffic after office hours to buy a new promised handset ! how can you train you staffs to give a false promise to a customer ? First train the managers properly who doesnt know to speak to the customers! The Training Manager refused to give the customer complaint's higher official number as well since its a company's rule! iwas not in a position to escalate the same. Never expected such a kind of BLOODY RESPECT FOR A CUSTOMER AT POORVIKA ! Of all, adding to the fact nadheem promised to bill the handset for Rs.13000 !, where the initial price was told as 13800! . I enquired in T. Nagar poorvika ( next to saravana stores ) The rate was Rs.13600 ! how could a same product cost different at the different outlets of Poorvika? Am happy to say that the moment i stepped out for your outlet and had purchased the same model at SAMSUNG's Outlet at Porur for Rs.13500. All my mobile purchases were at poorvika but from now you had lost a customer. I understand poorvika is not going to affected by just a customer like me but remember this is the sign of dropping Mr. Chairman ! Thanks for taking time in reading my post.