[Resolved] Poorvika Mobiles — fake promises to sell product and no invoice provided

kr.gaurav29

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560048

Brought samsung galaxy s9 plus and 64 gb scan disk memory card from poorvika mobiles, phoenix mall, bangalore (Biggest mistake), they committed saying we will provide free rs 2000 worth accessories (3d tampered glasses and a head phone) but these are not available now so you can collect it tomorrow.
But next day when we tried to call them before going to store they said we can't give anything now as we gave you memory card.

But i was never told this at the time of buying phone and also i paid money of memory card also.. Now they are saying we gave you memory card for less price as on mrp, so now we can't give you anything now.
I told them to take back the memory card but they refused saying its already billed but i never received any bill on the first place. The only bill that i got is from paytm (Through which i did payment).

They will say and commit anything to say the product and once the product is sold, they will pretend they don't know you or what are you saying.
Worse experience ever, will never recommend anyone to even get inside poorvika mobiles.

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May 7, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please provide your mobile invoice and gift due slip to the following email id to verify.

[protected]@poorvika.com

Thanks,
Customer Support

Apr 06, 2018

Updated by kr.gaurav29 Hi,
I didn't receive any Invoice from poorvika Mobiles,
I have sent you my PAYTM invoice and credit card slip for the payment done at poorvika to the provided email id

Verified Support

Apr 06, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

As per the investigation report, no such commitment was made from branch end.

To support you further we need the OFFER DUE SLIP which has given by showroom at the time of purchase.

Thanks,
Customer Support

Apr 06, 2018

Updated by kr.gaurav29 HI,
As mentioned below also that i didn't receive any invoice from Poorvika mobiles.
things I received is a Phone, memory card, and a receipt of by credit card payment for memory card and nothing else.

what a wonderful investigation you did by asking the same guys and giving above comment, who did commitment and later on backed off,
nice way of handing unsatisfied customers complaint.

You just should understand that there are 5-6 mobile stores in same store line then why would i choose Poorvika mobiles if they haven't offered or committed something, why anyone would prefer any other store not Samsung store unless they are offered something extra in same prize.