[Resolved] Poorvika Mobiles — file a case against poorvika, i bought nokia 3.1 in poorvika shop.

Anand_27

Address:

Keelkatalai, Chennai, Tamil Nadu

I got new mobile nokia3. 1 at keelkatalai poorvika shop.
Faced a software installation problem i return it immediately and then they asked me to wait for a day, bcz they need to check with the service center.
After checking with service center they replaced the mobile. I immediately check the issue, the same happened again, i return it. Again, they check with the service center, simply saying it problem with google company not from our side, can't do anything. He simply said for nokia 3.1 and nokia 3.1+, need to check with google company and also he spoke not in good manner.
Hear what i need to do?
Plan to file a case in consumer court.

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Jun 3, 2019

Complaint marked as Resolved

I got a call from customer care.

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

Poorvika Mobiles Customer Care's response Dear Customer,

Please send your invoice copy to the following email id [protected]@poorvika.com, [protected]@poorvika.com to support.

Sincerely Yours,
Customer Support

May 31, 2019

Updated by Anand_27 I have sent invoice copy to those mail id's.

Jun 03, 2019

Updated by Anand_27 Thanks a lot Deepa.
I have got new mobile after filling a complaint here.
I got a call from customer care person Deepa and she support me to resolve my problems. Even I called 3 times on Saturday, she communicate with me in good and gave updates. End of Saturday I got new mobile because of good support.

Still I feel the showroom is not good because they not picking up any calls and etc...