[Resolved] Poorvika Mobiles — oneplus 7t (replacement)

Shopna Lakshmi

from Puducherry, Puducherry

Address:

no:743/744 , Nehruji Road, Hotel Rajavilas Building, Villupuram., 605602

Hi we bought oneplus 7t mobile on 1st november at villupuram branch, today we noted some issue on mobile that automatically restarts for 3 hr continuously and mobile got over heated. so we went and showed the mobile to poorvika mobiles they replied that they can get the mobiles for second hand at 20000 rs, i want to know that how will a newly purchased mobile will be regarded as a second hand product with in 3 days of purchase? how come the sales executive can reply irresponsibley? how people can trust poorvika if they cheated like this? we want replacement as soon as possible

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Nov 15, 2019

Complaint marked as Resolved

we recived cl from poorvika customer care and they solved my problem within 3 days, thank you.

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience caused, will verify the device status with Oneplus service center and resolve the issue as quick as possible.

Thanks for your understanding.

Sincerely Yours,
Customer Support.