[Resolved]  Poorvika Mobiles — online phone order sale worst service ever

Address:

Chennai, Tamil Nadu

I have ordered a grey color mobile nokia 3310 online at poorvika website (Order id:295644) on 14/08/2019. Got call from courier company to collect on 17/08/2019.
My cousin personally went to collect the parcel.
He got a surprise there. The box was opened and the mobile was not even packed with a proper branded nokia box. Attached the photo of parcel.
The red color mobile (Ordered color was grey) was pretty visible to him without opening the box because the parcel got tampered already.
Then, he didn't accept the parcel and ask them to send back.

I have called customer care [protected] no one was picking up.
Believe me, i tried for 4days in random times. No one picked up the call.
Then, i contacted live chat support on poorvika website. Response was to backtosquare to contact customer care [protected]. Meantime, i was following up the email. My emails are never responded so far.

Then, again contacted live chat support, responded that they will contact to my india number. No one called.
Again, contacted whatsapp chat support, they're asking excuse and promised to call back. No one called. After certain point of time, that chat was no responding to me.

Now, i'm a situation where my payment is done, mobile hasn't delivered yet and most the beauty is that, no responses from the customer care via email, chat and mobile.

This is one of the worst experience in ordering online. Amazon would have delivered the mobile with 3days with my expectations.

Nevertheless, poorvika really should their online service delivery and at least educate their customer care just to answer the phone calls

Will poorvika deliver my mobile? Or remit the amount?