[Resolved]  Poorvika Mobiles — poor mobile and sales

Address:

603001

I newly bought Redme 5A (3GB+32GB) - Gold in poorvika chengalpattu - 603001 on 05 June 2018. This mobile having charge draining issue. while i am charging it will take 5 hours to complete the charge. It will drain on 4-5 hours without mobile data on even in sleep mode also charge got drain and switched off the mobile. With in 2 days i went to poorvika showroom they said they changed some setting and told me to check now and if have any issues come back. Again i went to the showroom they said unable to change the mobile they routed to customer care. And also i am not received any proper answer. Is this the correct way to handle the customer. They are saying this Redmi mobile have this issue we are unable to do anything. Within 2 days i was in the poorvika showroom so, poorvika show room will take the responsibility and change the mobile right like Amazon. They are wasting the days i think. I don't know what i will do next still i have the defect mobile in my hand. I am totally upset and tired for this mobile and poorvika showroom. I bought the mobile in poorvika instead of online purchase because i am regular customer of poorvika. Due to this incident i am very sad about the product and poorvika.