[Resolved]  Poorvika Mobiles — poor mobile and sales


I newly bought Redme 5A (3GB+32GB) - Gold in poorvika chengalpattu - 603001 on 05 June 2018. This mobile having charge draining issue. while i am charging it will take 5 hours to complete the charge. It will drain on 4-5 hours without mobile data on even in sleep mode also charge got drain and switched off the mobile. With in 2 days i went to poorvika showroom they said they changed some setting and told me to check now and if have any issues come back. Again i went to the showroom they said unable to change the mobile they routed to customer care. And also i am not received any proper answer. Is this the correct way to handle the customer. They are saying this Redmi mobile have this issue we are unable to do anything. Within 2 days i was in the poorvika showroom so, poorvika show room will take the responsibility and change the mobile right like Amazon. They are wasting the days i think. I don't know what i will do next still i have the defect mobile in my hand. I am totally upset and tired for this mobile and poorvika showroom. I bought the mobile in poorvika instead of online purchase because i am regular customer of poorvika. Due to this incident i am very sad about the product and poorvika.
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Sep 13, 2018
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Aug 09, 2018
Updated by Tamruthra
The date of purchase is 05th july 2018. Typo mistake.
Verified Support
Aug 13, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

As our executive discussed with you, please visit service center and contact us to support.

Sincerely Yours,
Customer Support
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