[Resolved] Poorvika Mobiles — regarding product delivery and postponing

 
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poorvika .Sai Nagar, kaliamman koil street, virugambakkam, Chennai City Corporation, Tamilnadu, India
 krishna saravanan on Mar 7, 2019
Hi.
On 5th march my name is saravanan. I have approached poorvika in sai nagar. For samsung a50 4 gb model. And i have applied through my bajaj emi card. And sales man. Siva sankar. And manager kali raja. Have started the process and deducted my bajaj emi cash. And not delivered the product. And ask me to come next day. And 6th march by evening. Again your salesman called and ask me to come to showroom. And they ask me to buy product. I went there and asked explanation for my bajaj cash deductions. And i have waited 2 hours so they arrange and give me the product. And by 9pm. Manager kali raja. Told me please come tomorrow. And i will give definitely give product. And i have visited 7th march today evening 7pm. And kali raja said product is on the way to showroom. So please come by 8pm. And i have reached showroom by 8.10. And they showed me the phone. And i have waited 40 min so they could finish their transaction. And finally they said. It is a 6 gb model. And no 4 gb model available. And from the day 1 i have enquired for 4 gb model. And they deduct the cash from my bajaj card for 19900. And your manager behave so harsh with me. And by 9.20 pm. They said they will revoke the bajaj deducted amount. And i have wasted 7 hours for the past 3 days. And i have all the recordings.in my phone. And all the conversation between your showroom manager, salesman. And between us
Trust me poorvika showroom has hurt me and wasted lots of time. And they dint even said a sorry.
I need a proper apology from them. Or i will definitely file a civil case.. And will upload those in social media.
Complaint marked as Resolved Mar 12, 2019
complaint resolved thank you

Complaint Status


[Mar 07, 2019] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Poorvika Mobiles Customer Care's response, Mar 08, 2019
Dear Customer,

We deeply regret for the inconvenience caused, as discussed with Branch Manager will take necessary action to avoid such kind of delays.

Sincerely Yours,
Customer Support
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    Poorvika Mobiles - regarding product delivery and postponing