Poorvika Mobiles — unethical behaviour and holding the cash by branch manager

Sir,
This is karthikeyan arunachalam. Yesterday i purchased the nokia 7.2 mobile in poorvika branch at plot no:3, door no.3/210 medavakkam main road, madipakkam, chennai-91.

Invoice no :gst/2madi/3313. Time :19:02:45

Along with mobile phone i bought gsg nokia 7.2 cool touch screen guard (Asper the branch manager communication) after paying the cash due to non availability of exact size of touch screen, they asked me to wait 10 min meanwhile one of the sales person went to outside and bought one touch screen but it is not exactly matching with the mobile screen.

Than i asked with sales person if stock is not available why you billed to me and return the money which paid for touch screen but branch manager said once billed we can't repay (Is point is ok) but without appropriate size of touch screen we should not billed to customer, since you billed it branch mistake.

After 10 min bargaining with branch manager, he said if you want exact touch screen you must buy apple, samsung and other phone which is sold more than 30, 000 why you bought nokia 7.2 for 19500 if front of other customers. This is the reply i got finally and went home without touch screen and disappointment.

Is not good, "poorvika mobile private ltd" it is well known brand if we treat customer like this it will affect our reputation in market.

Requesting you to involve and return my money for which i paid for touch screen or give me the touch screen (I paid money but no product)

Regards,
A. Karthikeyan
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