[Resolved]  Poorvika — Worst services and saying lie

Address:	606002
Website:	www.poorvika.com

I purchased Intex Aqua Trend from Poorvika Vriddhachalam branch in Sep 2015 and also got their insurance policy for additional INR 450 based on their manager's advice.. They said they will take care any damages, theft etc., for one year.. Unfortunately, the Mobile had a crack on the display on 30 Oct 2015 without any accident or fall.. I had it in my handbag with tiffin box, Purse, house key and mobiles and travel for bus in 30 minutes and when I took it for a call, I noticed the crack on the screen.. I visited the mount road branch on the same day and showed the same to their service guys.. In fact, they inspected it and agreed with me that the mobile was not fallen and there is no damages/dent on the side surfaces.. It was clearly understood that the cause could be something related to manufacturing defect. Since I have their Poorvika pickup and Protect insurance, they asked me to route it through their customer care..I left the phone with their branch staff They picked the phone after 8 days with several follow ups on 17 Nov.. On 23Nov, they simply sent an SMS stating that the repair cost is 4810/- and when I called them, that lady said your insurance claim is rejected..and the insurance is only for accidents.. So I explain detailed for her, then she said transfer the call to the senior officer. You get the call ASAP now, but still i didnt get any call from there. So I call customer care today[protected] around 12:10pm, again i told my situations, they provide the mail id and ask me to send mail for details. What is the definition of accidents in Poorvika dictionary? Is it accident by road, something they want so badly? What's the use of insurance when they simply reject after seeing the repair cost too high? The didn't have the basic courtesy of enquiring the customer before rejecting it? They hide behind their customer care girls!.. Come on guys, don't sell something that you can't deliver!